How the working conditions of delivery drivers have changed And how they haven't changed

A click on the screen, q notification of the order selected by the driver, and finally the delivery. A seemingly simple process institutionalized by the pandemic, behind which lies a series of movements of data, algorithms, and people. Although the working conditions of delivery drivers have been the subject of repeated controversy and union demands, and are a symbol of a silent but blatant exploitation that is unacceptable in contemporary Western society, progress in the sector has been slow and smoky. Scandit, a leading provider of intelligent data collection solutions, today released Global Delivery Insight - Driver Views from the Last Mile, a comprehensive report that examines the state of the delivery industry based on the opinions of over 1,200 delivery drivers from 11 countries worldwide, including Italy.

An attractive profession precisely because of the apparent flexibility it seems to grant, offering work opportunities and hours compatible with different careers and activities. But a metropolis without delivery would be unthinkable today. A delivery system imported from the USA, it is spreading more and more, reaching even the remotest provinces, so it is fast becoming a matter of course. And perhaps it is precisely because it is so widespread that it is important to focus on the rights of those who guarantee an increasingly popular service.